Refund and Return Policy
IMPORTANT: RETURNS ARE NOT FREE OF CHARGE. RETURN FEES APPLY.
Returns
Can I return my order?
Yes, you can.
If you are not satisfied with the items you ordered, you have the option to return them within 30 days of receipt.
In this case, the order must meet the following conditions:
1. The order must include all corresponding parts, components, and accessories, and the packaging must be in the same condition as when the product was received.
2. It must be evident that the product has been handled normally. Damages or breakages caused by negligent handling are excluded.
3. Products for which hygiene is important must have been thoroughly cleaned before initiating the return process.
4. If the product has any defects, this must have been reported immediately after receipt.
5. We reserve the right to charge the customer for shipping costs.
6. Returns will be processed within 7 business days. If the conditions are met, the return will be officially confirmed within that period.
We reserve the right to refuse returned items if we suspect they have been used or damaged due to causes that are not our responsibility.
How do I return my order?
If your order meets the above conditions, you must follow these steps to initiate the return process:
- Send an email to: bommel200202@gmail.com
- Make sure the email includes the following information:
- Order number
- Reason for the return request
- Photograph of the product in case of breakage or damage
- Customer's full name
- Customer's address
We will then contact you and provide you with the return address.
Never send the return to the sender's address. We will send you the correct address after you have requested the return. The customer will be responsible for the shipping costs incurred for returning the product.
Cancellation and Right of Withdrawal
The consumer has a right of withdrawal in accordance with the following provision, provided they are a natural person entering into a legal transaction for purposes not primarily related to their commercial or professional activity:
A. CANCELLATION CONDITIONS
Right of Withdrawal
The withdrawal period is 14 days from the day on which you, or a third party designated by you other than the carrier, have received or accepted the last goods.
As we work with a fully automated system, orders are processed as soon as they are placed. Therefore, we cannot interrupt the shipping process until delivery has occurred, making it impossible to request a refund once the goods have been received without first returning them.
To exercise your right of withdrawal, you must inform us (Lumera) by means of a clear statement—for example, by email—of your decision to withdraw from this contract. The withdrawal is complete when we have received the goods. Return costs will be borne by the buyer.
Orders in Transit
As our products are shipped from Asia, longer transit times may occur over which we have no control. If the goods are already in transit, it will not be possible to cancel the order. Please wait until you receive them and then return them. Of course, you can inform us in advance of your intention to cancel the order.
To ensure that the return is processed as quickly as possible, we ask you to send us a shipping confirmation.
Consequences of Withdrawal
If you withdraw from this contract, we will reimburse you for all payments we have received from you, with the exception of delivery costs—except for additional costs resulting from choosing a type of delivery other than the cheapest standard method we offer—without undue delay and, at the latest, within fourteen days from the day on which we receive your notification of withdrawal and the goods.
To effect this reimbursement, we will use the same payment method that you used for the original transaction, unless you have expressly agreed otherwise with us. In no event will you be charged any fees for this reimbursement.
ALL RETURNS MUST BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AND THE COSTS WILL BE BORNE BY THE CUSTOMER.