Shipping Policy
Below you will find the average delivery time for all our packages:
- Once an order is placed, it takes 1-3 business days to process. During the week, it is usually processed within one business day, but if you place your order on Friday afternoon or during the weekend, it may take a bit longer.
- Once the order is processed, it will be shipped, and delivery will take an average of 8-12 business days.
We strive to make the ordering and delivery process as simple as possible for our customers. However, if you have any questions or concerns, please do not hesitate to contact our customer service team. Below, we explain how your order will be processed and delivered.
Placing an order
The purchasing process at Lumera is as simple as possible. First, you must access the product page and add the desired item to your shopping cart. To do so, click on the black "Add to cart" button.
It is important to check that you have selected the correct variants. If everything is in order, click on the "Checkout" button. On the information page, you must correctly enter your address details. Make sure all information is correct. Once these details have been correctly completed, you can click on the "Continue to shipping" button.
On the "Shipping" page, you will have the opportunity to review the address details you have entered. It also indicates that all shipments are completely free. As a token of appreciation to our customers, we always cover shipping and delivery costs.
You can now continue by clicking on the "Continue to payment" button.
In the payment options, you can choose between different payment methods. At Lumera, all payment options are SSL encrypted, which means you can always trust a secure payment environment.
- Credit card (AMEX, Mastercard, Maestro, and Visa)
Once the correct payment method has been selected, you must click on the "Complete order" button, and you will be redirected to the chosen payment method. Follow the instructions on that page to complete your order. In the unlikely event that you have any problems with your order, you can always contact us.
Shipping costs
We cover the shipping costs for all orders. All our products are delivered to your home 100% free of charge. In addition, no minimum purchase amount is required.
Shipping your order
Have you found the perfect look or accessory on our website? Then you'll want to enjoy it as soon as possible! That's why we make sure your order is processed and shipped as quickly as possible.
To be able to offer fair prices on our products, we have decided to collect packages in large quantities and ship them all together once our minimum quantity is reached. We hope for your understanding and cooperation to help us create a better and healthier world.
Please note that, like many other online stores, we have a large volume of orders, and delays may occur due to the health situation. Please take this into account when placing your order. We will do our best to ship it as soon as possible.
To ensure your order is shipped today, please contact us by email. Our customer service team will be happy to advise you and help you find the right solution.